5 out of 5 stars
Excellent price and customer service for fancy watch band replacement. Coming back to replace batteries for our expensive watches. Way more affordable than pricey jewelers!
Open Mon–Fri, 11 AM–5 PM
Civic Drive Walnut Creek, CA
Expert watch repair, set right in Walnut Creek.
Batteries and band sizing while you wait. Crystals, water‑resistance testing and complete overhauls at the bench of an AWCI Certified Watchmaker.
CW21
Certified Watchmaker of the 21st Century, American Watchmakers-Clockmakers Institute
Since 1990
The shop's watchmaker has been certified since 1990, per its own former website
100%
of 37 Checkbook ratings were "superior" overall, with prices 13% below average
4.5★
Google rating from 51 reviews, plus 114 reviews on Yelp
Services
From a fresh battery to a full overhaul.
Small jobs are usually done on the spot. Bigger ones go to the workshop behind the counter, which is equipped for cleaning, timing and pressure testing.
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While you wait
Watch batteries
Batteries replaced on the spot. Customers write about dropping off five watches and collecting them an hour later.
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While you wait
Bands & bracelet sizing
Resizing, link work and band replacement. One customer's Tissot was extended with closely matching links found from another band.
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Repair
Crystals
Crystal replacement. Bring the watch in so it can be looked at and quoted.
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Testing
Water-resistance testing
Pressure testing on dedicated testers. The case-back gasket is checked and resealed when the watch is opened.
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Mechanical & automatic
Complete clean & overhaul
The movement is taken apart and machine-cleaned, then reassembled and oiled with watch oils. It's regulated on a timing machine and tested for a few days.
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Refinishing
Case & bracelet refinishing
Stainless steel and gold cases and bracelets refinished in high-polish, brushed or satin finishes.
Also ask about
- Pocket watches (the former website listed wrist and pocket watches of all makes)
- Dial & hand refinishing (listed on the former website)
- Watches for sale (a Checkbook reviewer bought one "at a fair and low price")
Customer-reported prices
$20 battery $15 band resize
From a Google review, Nov 14, 2025. This is not an official price list. Call for a current quote.
How it works
Four steps, once around the dial.
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12 o'clock
Drop off, or wait
Walk in during open hours. Batteries, band sizing and pressure tests are often done while you wait.
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3 o'clock
Estimate
Bigger jobs are looked over first. Reviewers say the owner is upfront about whether a repair is worth the cost.
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6 o'clock
At the bench
Cleaning, timing, refinishing and pressure testing are done in the shop's own workshop, which is equipped for every phase of watch repair.
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9 o'clock
Pick up
Collect your watch Monday to Friday, 11 AM to 5 PM. There's easy parking in front.
Request a quote or call (925) 988-0430
The workshop
Real tools, real bench.
Every photo shows the shop itself. They come from its Google, Yelp and Loc8NearMe listings and its former website. Tap any photo to enlarge.
Reviews
In their customers' own words.
- Google · 51
- 4.5
- Yelp
- 114 reviews
- Checkbook
- Top Rating for quality & price
5 out of 5 stars
Extremely nice man, upfront about whether a repair is worth the cost, and quick in his work. I had a great experience and this will be my go-to shop for future watch repairs!
5 out of 5 stars
Great service! I brought my son's watch because I needed help putting it back together after I had replaced the battery without proper tools at home. I received immediate service […]
5 out of 5 stars
Awesome place! Very nice owners.
5 out of 5 stars
20$ for the battery 15$ to get it resized. I asked for it too tight for my liking and came back the next day and she resized it for free! Other customers i talked to in the store came all the way from alameda because this is truly quality service!
5 out of 5 stars
Brought in 5 watches for battery replacement. We were told one hour. We came back in exactly one hour and the watches were ready. We were given helpful suggestions on how to save the battery life on one of the watches. We were extremely satisfied with their service. Will definitely come back with our other watches. We’ve spread the word about this place to our friends and family.
Checkbook survey comment
I came in with three watches that needed new batteries. I had never been there before. I had a Fossil watch and I had been to 8 different stores for a new battery and all of them said they don't replace Fossil batteries. The owner here was very pleasant, took the watches in the back and was done in no time. I don't remember exactly what he charged me, but it didn't surprise me at all. Great quality service and my watches are still running!
5 out of 5 stars
Needed help extending my Tissot I got pre-owned online without extra links. She was able to find very similar links from another band to match mine and now it fits perfectly! This business goes above and beyond for their customers. High quality craftsmanship and customer service is 10 out of 10, look no further!
5 out of 5 stars
This place is great. I know that replacing batteries in watches is not big time high tech. But they consistently just do their job. And do it right. They do it on the spot, do not try to "upsell," charge a reasonable price and are polite. And do it while you wait. What else is there?
Checkbook survey comment
Great watch repair service, low cost, and very helpful. Also purchased a watch there at a fair and low price.
Reviews are quoted word for word, including the original spelling. Google reviews come from the Google listing (via Exa's place page), which doesn't show reviewer names. Read more on Google, Yelp and Checkbook.
About the shop
A watchmaker's shop on Civic Drive.
Watch Zone is a watch repair shop at 1250 Civic Drive in Walnut Creek, near Civic Park. Behind the front counter is a working watchmaker's shop with lathes, a cleaning machine, pressure testers and an electronic timing machine.
Its watchmaker, Tam Luu, holds the CW21 title (Certified Watchmaker of the 21st Century) from the American Watchmakers-Clockmakers Institute. He also completed Swatch Group U.S. Service Provider Training in 2011, which covered mechanical movement service, case and bracelet refinishing, and water-resistance testing.
“I've taken watches here for repair and batteries and just questions for about eight years, and the service is pro, fast, and plenty friendly. […] they (man and wife) […] talk about watches in depth, and they're good people, to boot.”
- Established
- 2000, per the shop's Yelp profile
- Watchmaker
- Tam Luu, AWCI CW21
- Payment
- Credit cards accepted
- Access
- Wheelchair-accessible entrance, parking in front
Drop-off & quote request
Tell us about your watch.
Pick what it needs and when you'd like to come by. The shop is open Monday to Friday, 11 AM to 5 PM.
Demo form. This form isn't connected yet, so nothing is sent. To book now, call (925) 988-0430 or email walnutcreekwatchrepair@
Request ready
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Hours & location
Come by the shop.
Open Mon–Fri, 11 AM–5 PM
| Monday | 11 AM – 5 PM |
|---|---|
| Tuesday | 11 AM – 5 PM |
| Wednesday | 11 AM – 5 PM |
| Thursday | 11 AM – 5 PM |
| Friday | 11 AM – 5 PM |
| Saturday | Closed |
| Sunday | Closed |